B-Epic Newsletter 6-17-2020

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B-Epic Newsletter 6-17-2020

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  • 18 June 2020
  • B-Epic Community

B-Epic Newsletter 6-17-2020

 

All the news and updates you don’t want to miss.

BEPIC NEWSLETTER
“At BEPIC, we are dedicated to being truly EPIC”
I wanted to reach out with a statement, so that there is no uncertainty about our values as an organization:
We at BEPIC stand with the Black community – against racism, systemic injustice, police brutality, and white supremacy. As a company and as individuals, we commit to using our platforms to elevate more Black voices. Our leadership team EPIC ACTS OF KINDNESS will be working on ways to support our black community.
The past few months have been incredibly challenging for us. We have seen such big growth and we have dealt with so many hardships including shipping delays, system issues and more due to the amazing growth and COVID.
We are passionate about B-Epic being a world-class brand and business for our Brand Partners and customers. To ensure our members have the best products and business opportunity for the long term, we are committed to staying on the cutting-edge of our logistics.
Our corporate team has successfully improved our logistics in the last month for Australia, Canada, UK and New Zealand.
Our goal is to always improve the quality of experience for our Customers and Brand Partners at BEPIC.
Finally, You are a truly amazing team. And we truly believe that BEPIC’S best days are ahead.
Dan Putnam
Founder
NEW ZEALAND
NOW shipping from LANDMARK!
  • Product is shipped from Utah to California and then into Auckland.
  • Landmark charges 15% surcharge. This is something the New Zealand government charges for Taxes and Duties.
EU WAREHOUSE COMING SOON!
SHIPPING
UPDATE
ALL SHIPPING IS CURRENTLY CAUGHT UP!
POLICY REMINDER
RETURNS AND REFUND POLICY
B-Epic has a 30-day refund policy on product purchases. Sample size, product packs (i.e., Epic Pack), or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify. Refunds are given based on the original purchase price. Shipping and handling charges are non-refundable. The one-time sign-up fee for distributors is also non-refundable.
To be eligible for a refund of a product purchase, you must submit a refund request within 30 days of the original order date. Refunds are only given if this 30-day requirement is met. No exceptions can be made. Please note, some international orders may qualify for a time extension; contact Member Support for details.
To request a refund, submit a Support Ticket via your online B-Epic Back Office. Be sure to include the order number. Once the request is processed, Member Support will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. To be eligible for a refund, all unused portions of the product must be returned, and the return package must be postmarked within the 30 days of the original order date.
Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. returns. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item). You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Therefore, we recommend insuring your return package for your protection.
After we receive the return, the refund for the original purchase price will be issued to your E-Wallet account or credit card. Shipping, handling, and any other fees are non-refundable. Be advised that a refund will not be issued until after the returned product is received and processed by the B-Epic Fulfillment Center. Therefore, we recommend you get delivery tracking for your return package, so you have proof that it was shipped and delivered.
Be advised that we will not accept – nor issue a refund for – any packages marked “return to sender” or “refused”. Nor will we accept C.O.D. returns. Return shipping charges will not be compensated for unless the return is a result of our error (i.e., you received an incorrect or defective item). You, as the buyer, are responsible for all costs related to shipping back your product and that it arrives to us without damage. You are advised to insure the return package for your protection and to obtain proof of shipment.
After we receive your return, and it is processed, we will issue the refund for the product price. You will not be reimbursed for the shipping and handling charges or for the one-time Independent Brand Partner activation fee.We will issue a refund for the product price, minus a 25% restocking fee.
COMING
SOON!

 

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